Since opening our doors in 1999, our goal has been to provide your patients with long-lasting outcomes, minimizing the need for surgery, medication, or diagnostic imaging. To accomplish this goal, we focus on three things – clinical excellence, service expectations, and empathy and compassion.
But how do you know, besides taking our word for it, that we’re actually hitting those marks? Until now, you couldn’t. Because no one has measured it before.
Ergo, our scorecard. We’ve done the research, and we’d like to show you how we stack up. In instances where we can compare ourselves to the physical therapy community, we’ve done so. In other cases, where no industry data exists, the benchmarks come from universally accepted customer service data or the (extremely high!) goals we’ve set for ourselves. Here’s how we break it down:
